STEP Telemarketing software product is STEP LOGIC's own development to automate business processes of outbound notification in contact centers.
The solution is used to call existing and potential customers with an offer of goods and services, to conduct market research and surveys, as well as to promptly inform about preventive maintenance, debts, and payment deadlines.
STEP Telemarketing has already proved its efficiency in the contact centers of Rostelecom, the European Pension Fund, and the Eurasian Development Bank.
Who benefits from the solution:
- Telecom operators
- Financial companies (banks, insurance companies)
- Medical institutions
- Housing and utilities companies
- The manager's workstation provides all the functionality you need to configure business scenarios for outgoing calls.
- User-friendly and intuitive graphical interface. When communicating with a customer, you can see the history of interaction with him through all communication channels.
- Administrators of automatic voice notification systems can control channel capacity, work simultaneously with several notification systems, get notifications promptly in case of failures, etc.
- The solution integrates quickly into the existing IT infrastructure, scales easily and is compatible with platforms of different vendors.