Competencies & Solutions

Support and Service

Technical support and operation of multivendor IT infrastructure and information systems is provided by more than 200 authorized centers with a single quality of support services 24×7×365 in all 85 regions of the Russian Federation.

Key Areas

IT Consulting

  • IT infrastructure and systems audit.
  • IT strategy and IT architecture development.
  • IT operation process optimization.
  • Risk assessment and security threat modeling.
  • Development of organizational documents and regulations.
  • In-house laboratory for IT solutions testing.

24/7 Technical Support

  • Competence Center for Heavy Systems Support.
  • Extended Service Desk.
  • Service Desk 24/7 and on-site customer service.
  • Systems performance monitoring.
  • IT systems and complexes outsourcing.
  • Warranty and post-warranty service with component base support.

Infrastructure Monitoring System

The system helps to establish relationships between different monitoring objects, combining them into services. Built-in analytics allows identifying potential problems in the services operation.

  • IT infrastructure.
  • Engineering infrastructure.
  • Printing systems monitoring.

Customer Personnel Training and Education

  • Technical and product authorization courses from leading manufacturers.
  • Integrated training for users and technical staff on our own products.
  • Online training for customers and partners in all areas and competences.
  • Special training programs for customers within the implemented projects.