Support and Service

Technical support and operation of multivendor IT infrastructure and information systems is provided by more than 200 authorized centers with a single quality of support services 24×7×365 in all 85 regions of the Russian Federation.

IT Consulting

• IT infrastructure and systems audit.
• IT strategy and IT architecture development.
• IT operation process optimization.
• Risk assessment and security threat modeling.
• Development of organizational documents and regulations.
• In-house laboratory for IT solutions testing.

24/7 Technical Support

• Competence Center for Heavy Systems Support.
• Extended Service Desk.
• Service Desk 24/7 and on-site customer service.
• Systems performance monitoring.
• IT systems and complexes outsourcing.
• Warranty and post-warranty service with component base support.

Infrastructure Monitoring System

The system helps to establish relationships between different monitoring objects, combining them into services. Built-in analytics allows identifying potential problems in the services operation.

• IT infrastructure.
• Engineering infrastructure.
• Printing systems monitoring.

Customer Personnel Training and Education

• Technical and product authorization courses from leading manufacturers.
• Integrated training for users and technical staff on our own products.
• Online training for customers and partners in all areas and competences.
• Special training programs for customers within the implemented projects.